Remote problem diagnosis and support Onsite hardware support

Replacement parts and materials included Firmware updates for selected products Choice of coverage windows
Periodic maintenance (included for certain, eligible products only) Escalation management Access to electronic support information and services HPE electronic remote support solution (for eligible products only)
Defective media retention (optional for eligible products only) Comprehensive defective material retention (optional for eligible products only) Call-to-repair time commitment in lieu of onsite response time for hardware support (optional for eligible products only)
Enhanced parts inventory management (included with select, optional call-to-repair time commitments)