BCD are a distributor supplying aftermarket and OEM consumables to the trade only.We offer our customers an uncomplicated service aimed at being easy to use, competitive and reliable.
At BCD we deliver more than just a product, we really feel that the experience we provide through our customer service and wide knowledge makes a difference to our customers. We believe that it cannot simply be price that drives the decision making process, but real value to you, be that via the quality of the cartridge we chose to provide, the ease in which a problem is dealt with when it happens or the assistance and advice we offer customers at any point of their partnership with us.
Our aftermarket product portfolio consists of compatible and remanufactured toners including a premium range option with industry leading 0.029% return rate, compatible inks, franking inks, tapes and labels.
On OEM we offer the full range of Ricoh consumables and various competitive deals on the most popular cartridges from the likes of HP, Lexmark, Brother etc.
Our distribution centre in Leeds provides a next day delivery service across the UK and 2 days into the Republic of Ireland. All deliveries In the UK have a timed one hour slot and the couriers providing this service are UK Mail and Parcelforce. We offer a drop ship plain label delivery service to a third party end user customer. Guaranteed next day delivery is available on all orders received up until 5:00 pm. Stock and price feed files available and EDI order placements possible
We offer our customers one of the most comprehensive ranges of fully guaranteed and quality control tested compatible cartridges and we back this statement up with:
• 24 month product warranty, no quibble guarantee
• Full back up in the event of a fault
• Engineers if needed for customer call out on a next day basis
• Engineer Service Packages available
• Dedicated customer support with technical assistance for your customers
Aware of the need for uncomplicated processes when dealing with suppliers we also offer our customers a simple streamlined returns process, no endless complicated forms to fill designed to put you off returning goods, just let us know the problem and we will resolve it for you. We’ll collect, credit or replace and have it turned around inside a week from collection date.
We also don’t believe in restock fees so unless it’s unavoidable due to buying a special order product for you where the supplier is charging us we do not charge you. So if it’s going back in to our stock, on our shelves, you won’t have to pay a restock fee. We don’t believe anyone else offers that.